Trusted IT Partner in NYC & NJ

All-in-One Tech Solutions for Smarter Businesses

Licensed IT infrastructure, POS systems, merchant services, and smart business technology — empowering small businesses across New York and New Jersey since 2007.

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Payment Terminal & Credit Card Processing
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What We Do

Comprehensive IT Services

From payment processing to complete IT infrastructure, we deliver end-to-end technology solutions built for small businesses.

POS Systems

A POS (point-of-sale) system is integrated hardware and software that processes payments, tracks inventory, and reports sales. ECOM SUPPORT installs POS for retail stores, restaurants, nail salons, hair salons, bakeries, and convenience stores across NYC and NJ.

Card Terminals

Card terminals process credit, debit, EMV chip, contactless, and EBT payments. ECOM SUPPORT sells and services PAX, Clover, and DejaVoo terminals — PCI-PTS certified, same-day install in most NYC and NJ locations.

Shop ERP

Shop ERP is ECOM SUPPORT's proprietary cloud retail management system. It combines POS, inventory, employee scheduling, sales reporting, and supplier ordering into one dashboard accessible from any device.

Smart Order

Smart Order is a B2B contactless ordering system. Wholesale buyers scan a QR code or open a web link to place repeat orders directly with their supplier — replacing phone calls and paper forms for cafés, restaurants, delis, and grocery stores.

CCTV & DVR

CCTV surveillance protects your business with HD cameras, remote monitoring via mobile app, motion-triggered alerts, and cloud storage. ECOM SUPPORT is NY State licensed for low-voltage CCTV installation.

Network & IT

Business network infrastructure includes routers, switches, structured cabling, Wi-Fi, and IT support. ECOM SUPPORT installs and maintains networks for small businesses across the NYC and NJ tri-state area.

Phone Systems

Business phone systems include VoIP (Voice over IP) and traditional analog lines — multi-line setup, auto-attendant menus, voicemail-to-email, and call routing for small offices and retail stores.

Merchant Services

Merchant services connect your business to credit card networks (Visa, Mastercard, Amex, Discover). ECOM SUPPORT offers competitive interchange-plus rates, next-day funding, dedicated account support, and Cash Discount program to eliminate fees.

Payment Solutions

All Major Payment Methods Supported

Accept every way your customers want to pay. We set up and manage all payment technologies for your business.

Contactless / NFC

EMV chip, Apple Pay, Google Pay, Samsung Pay — tap-to-pay with the latest terminals.

Online Payments

Accept payments online or over the phone with secure virtual terminal and payment gateway.

EBT / SNAP

Accept EBT cards for SNAP benefits at your retail location with full compliance.

Check Processing

Electronic check processing for easy accessibility and faster settlement.

Cash Discount

Save on processing fees with our Cash Discount program — the smart way to accept payments.

Gift Cards

Custom branded gift cards and loyalty programs to build customer retention.

Save on Processing Fees

Cash Discount Program

Still paying too much for credit card processing? Our Cash Discount program is becoming the new standard to accept payments — start saving today.

See how our Cash Discount Program works and start saving today!

Increased Profits

Increase your profit margins by passing credit card processing fees back to card-paying customers. Save thousands of dollars every year.

Full Compliance

We guarantee your business adopts the correct rules and regulations behind using a Cash Discount Program — fully compliant and hassle-free.

Operating Simplicity

Make your payment processing easier to understand so you can focus on the core elements of your business. Simple, transparent, and effective.

Why Choose Us

Your Trusted Technology Partner

ECOM SUPPORT has always been committed to building long-term relationships with our partners, offering transparent services and guaranteed lowest rates.

Our Expert Team - 30+ Years of Combined Experience in Merchant Services
Building Partnerships, Delivering Excellence
Our Story

Empowering Businesses Since 2007

2007

Where It All Began

Founded with a mission to deliver expert on-site IT services — server setup, computer repair, and hands-on technical support for businesses, retailers, and individual clients in New York City.

2012

Expanding Horizons

Expanded into POS systems, payment processing, and merchant services — becoming a comprehensive business solutions provider serving retail stores and restaurants across NYC and NJ.

2018

Innovation & Growth

Launched proprietary Shop-ERP software and Smart Order systems — pioneering integrated business technology solutions that combine POS, inventory, and employee management in one platform.

Today

Your One-Stop IT Partner

A true one-stop solution integrating computers, networks, POS & payment systems, security cameras, audio systems, phone systems, Shop-ERP, credit card terminals, ATMs, and fully integrated point-of-sale systems — serving 500+ businesses across the tri-state area.

NY State Licensed

IT low voltage install and repair license certified in New York State.

Years of Experience

Serving businesses across Manhattan, Brooklyn, Queens, and New Jersey.

24/7 Support

Round-the-clock technical support to keep your business running smoothly.

One-Stop Solutions

From consultation to installation and maintenance — all under one roof.

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Satisfaction

ECOM SUPPORT IS A RELIABLE AND TRUSTED NAME IN BUSINESS TECHNOLOGY

We build and invest in our business partnerships so we can bring maximum value and the highest quality service to our partners.

Our Partner Network

Trusted Brands We Work With

We partner with industry-leading brands to deliver the best hardware and software solutions for your business.

DejaVoo
Card Terminals
Clover
POS Systems
PAX
Payment Terminals
Hikvision
CCTV Systems
Epson
POS Printers
Ubiquiti
Networking

Payment Processing Network

One system. Five apps. One tablet.

A salon front desk, an owner running payroll, a baker planning tomorrow's production, a shop reordering from its supplier, and a tablet by the door. Each is its own app with its own sign-in — and they share one set of books underneath.

Beauty Salon Coordinator app icon

Beauty Salon CoordinatorFor the front desk

The day in one grid.

Every appointment, every technician, every open slot — on one screen the front desk can read at a glance. Book, reassign, check out, and take payment without leaving the calendar.

  • Staff-column day gridEach technician gets a column. Double-booking becomes visible instead of discovered.
  • Checkout in the sidebarServices, payment, receipt, and customer notes open beside the appointment — not on another screen.
  • Customer gradesReturning guests carry their tier and history into the booking.
  • Waiting list & changesWalk-ins and reschedule requests queue where the front desk already looks.
See Beauty in detail
Beauty Salon Coordinator — The day grid
The day grid. Six appointments across eight technicians. Colour carries status: booked, in progress, done.
Human Resource Coordinator app icon

Human Resource CoordinatorFor the owner and manager

Hours become payroll without retyping.

Clock-ins land in a weekly timesheet, the timesheet becomes payroll, and payroll shows who is still unpaid. Nobody re-enters a number that the system already has.

  • Weekly timesheetSeven days, every employee, hours totalled per person. Missing punches stand out.
  • Payroll from the sheetRegular, overtime, breaks, and tax computed from the same hours the terminal recorded.
  • Unpaid at a glanceThe dashboard names how many people are still owed and how much.
  • Contracts and gradesRates, schedules, and employee tiers live with the contract, not in someone’s notebook.
See HRM in detail
Human Resource Coordinator — The week
The week. Eight employees, Monday to Sunday, hours totalled. What was punched is what gets paid.
Smart Supply Coordinator app icon

Smart Supply CoordinatorFor the producer

From order to invoice without a spreadsheet.

Wholesale bakers and food producers run the whole cycle here: take the day’s orders, plan production against the recipe, deliver, invoice, and see who has not paid.

  • Today and tomorrowOrders arrive against a cut-off. The dashboard states what still needs confirming.
  • Recipes drive materialsBills of materials turn an order sheet into a purchase list automatically.
  • Invoices that chaseUninvoiced deliveries and overdue balances are counted, not remembered.
  • Analytics that answerRevenue trend, category mix, and top clients — over the range you choose.
See Supply in detail
Smart Supply Coordinator — The morning board
The morning board. Today’s orders, unbilled deliveries, overdue balance, and open claims in one look.
Smart Order Coordinator app icon

Smart Order CoordinatorFor the buyer

Your supplier’s catalogue, on your counter.

The shop side of Smart Supply. Buyers order from their supplier’s live catalogue, repeat last week’s order in one tap, and see delivery and invoices without a phone call.

  • Live catalogueCategories, prices, and minimums come from the supplier — never a stale printout.
  • Reorder in one tapLast week’s order becomes this week’s draft.
  • Cut-off countdownThe screen states how long is left to order for the next delivery.
  • Delivery and billingTrack what is coming and what is owed from the same place you ordered.
See Order in detail
Smart Order Coordinator — Ordering
Ordering. The supplier’s catalogue by category, with quantity steppers and a running total.
Smart Timecard app icon

Smart TimecardFor the door

Clock in by showing up.

A tablet by the entrance becomes the attendance terminal. Staff check in by face — no cards to lose, no shared PIN, and the hours flow straight into HRM.

  • Face check-inRecognition runs on the device. Staff look at the tablet and are clocked in.
  • Set up onceA manager signs in with the shop’s Business ID and the tablet becomes that shop’s terminal.
  • Feeds the timesheetEvery punch lands in the same weekly sheet payroll is calculated from.
  • Locked to the shopThe terminal is bound to one shop, and only an owner or manager can re-bind it.
See Kiosk in detail
Smart Timecard — At the door
At the door. The terminal waiting for the next person. The face shown was generated by AI and belongs to no one — it is not a photograph of a real person.

About these screens. Every screenshot on this page is a real screen from the shipping apps, photographed on a 12-inch tablet. The businesses, staff, customers, and prices in them are invented for demonstration — we do not publish our clients' data. The one exception is noted where it appears: the face on the attendance terminal is a drawn illustration, not a photograph of a person.

What Our Clients Say

Trusted by Businesses Across NYC & NJ

5 Stars

"We had a wonderful experience working with the ECOM team. They were thorough with all our POS setup needs. Their technical knowledge was apparent from start to finish. They've helped us upgrade our credit card terminals and POS systems so we can better serve our customers. ECOM brings a high level of accountability and consistency — they're always thorough on what is in progress and when we can expect things to be completed."

H
HanYang Mart
Retail Store, Manhattan
5 Stars

"ECOM is truly a trusted partner for our business. They helped set up our entire POS and Smart Order system so we can better manage and serve our customers. Their customer service and technical support has always been friendly, prompt and most importantly, knowledgeable on every issue. They always seem to have an answer at the ready. ECOM is a valuable partner and I would recommend working with them any day!"

M
Mochinut NYC
Restaurant, Queens
5 Stars

"Working with ECOM for our IT infrastructure has been exceptional. Their emphasis on trust and reliability shows in everything they do — from CCTV installation to ongoing support. Whenever I had an issue, whether it was a technical problem or needing help adjusting our POS system, the team checked in every step of the way. Their support and dedication to quality has been crucial to our business growth."

B
Bread & Butter 34
Bakery, New Jersey
FAQ

Frequently Asked Questions

We provide services across New York City (Manhattan, Brooklyn, Queens, Bronx) and New Jersey. We also support remote clients nationwide.

Yes! We provide round-the-clock technical support for all our clients. Emergency support is available via phone and remote access.

We work with leading brands including Clover, PAX, DejaVoo, and custom Android-based POS terminals. We help you choose the best fit for your business.

The Cash Discount program passes credit card processing fees to customers who pay by card, while offering a discount to cash-paying customers. This can save your business thousands per year.

Absolutely! Our Smart Order system provides QR code ordering, digital menus, and integrates directly with your POS system for seamless operations.

Our Shop ERP includes real-time sales dashboard, inventory management, employee scheduling, payroll tracking, and comprehensive business reports — all accessible from any device.

Yes, we offer complete CCTV and surveillance solutions including HD cameras, DVR/NVR systems, remote monitoring setup, and cloud backup options.

Never. Our commitment to transparency means we'll never add hidden fees to your account. We provide clear, upfront pricing so you can focus on running your business without worrying about surprise charges.

Our merchants can expect to receive funding within 24-48 hours, or 2 business days. If funding falls on a weekend or holiday, you'll receive it on the next available business day. Fast, reliable, and easy to track.

Yes! We fully support all online payment options including payment gateways, virtual terminals, and e-commerce integrations. We can build checkout pages and handle Payment API integrations so you can seamlessly manage your business online.

Where We Serve

Local IT Solutions Across NY & NJ

Same-day or next-business-day service across the tri-state area. Native-speaker support in five languages.

New York City

Manhattan · Brooklyn · Queens · Bronx · Staten Island · Flushing · Astoria · Long Island City · Williamsburg · Bay Ridge · Jackson Heights · Sunset Park · Bensonhurst

New Jersey

Jersey City · Newark · Edison · Fort Lee · Palisades Park · Englewood · Hackensack · Cliffside Park · Ridgefield · Leonia · Tenafly · Closter

Greater Tri-State

Westchester · Long Island · Stamford CT · parts of Connecticut and Pennsylvania

Manhattan
Brooklyn
Queens
Bronx
Staten Island
Jersey City
Newark
Fort Lee
Industries

Built for Your Business Type

POS, ERP, supply, and payment systems tailored to each industry's workflow.

Nail Salons
Hair Salons
Spas
Bakeries
Restaurants
Cafés
Liquor Stores
Grocery Stores
Korean Markets
Convenience Stores
Retail Boutiques
Pharmacies
How It Works

Getting Started Is Easy

From your first call to full installation, our team guides you every step of the way.

1

Free Consultation

Contact us and a service representative will discuss your business needs, budget, and goals to find the perfect solution.

2

Custom Proposal

We'll prepare a tailored proposal with competitive pricing, recommended hardware/software, and a clear implementation timeline.

3

Professional Setup

Our licensed technicians handle the complete installation — POS, terminals, network, CCTV — with minimal disruption to your business.

4

Ongoing Support

Enjoy 24/7 technical support, regular maintenance, and system updates. We're always just a phone call away.

Ready to Transform Your Business?

Get started with ECOM SUPPORT today. Free consultation, competitive pricing, and expert installation.

Get Started Now
Get in Touch

Let's Build Your IT Infrastructure

Ready to upgrade your business technology? Contact us for a free consultation.

Address

33 Madison Ave, New York, NY 10016

Phone

201-336-2522

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